General FAQ

What is Search Kiya?

SearchKiya.com is an online platform that makes searching for products and services easier than ever before. Our exclusive approach of one-on-one interactions with customers help us search and deliver exactly what you want, better and faster. With an experienced team and a large network of vendors across India, we bridge the gap by sourcing it right. We assure the best quality delivered, in the best time – all in your budget.
PS: We respond to your query within 7 minutes!

How does SearchKiya.com work?

For Customers: Once a customer raises the query on the website specifying what you need. We contact you within 7 minutes to understand the details of your requirement, budget and timeline. After our call, we reach out to our vendor database to find the best match. We send you a quotation, within 7 hours. If you approve, you make the payment and our teams begin processing the order. You receive updates on the status of the order until it is delivered to you within the timeline.

For Vendors: Once a customer raises the website, SearchKiya.com matches the request with the vendors who can fulfill it within the needed time and budget. Vendors provide pricing and details, which we present to the customer. If the customer approves, Search Kiya facilitates the transaction and processes the order with the vendor for fulfillment.

What should I do if I encounter a problem with my order?

Our team is made of passionate, customer-focused individuals who are ready to resolve any issues you may have. You can contact our customer support team at customercare@searchkiya.comor through the contact form on our website.

How does Search Kiya select its vendors?

SearchKiya.com has an established network of vendors across India who were vetted for our corporate clients. Over the last four years, our team has built strong connections with the vendors and have verified the quality of their products and services. We bring the same corporate experience and quality control to the table for every new vendor we may onboard.
 

Is my personal information secure with Search Kiya?

Yes, Search Kiya takes your privacy and data security very seriously. We use industry- standard encryption and security measures to protect your personal information. Please refer to our Privacy Policy for more details.
 

How do I contact Search Kiya customer support?

You can reach our customer support team via email at customercare@searchkiya.com or through our contact form on our website. Our support team is available to assist you with any questions or concerns.

What are the operating hours of Search Kiya?

Our teams are available on call between 10:00 a.m. to 8:00 p.m. everyday. Yes, we are available on the weekends too!
 

How do I provide feedback about my experience with Search Kiya?

Once your request has been fulfilled and delivered, we will share a feedback form with you and we can’t wait to hear back. You can also reach out to our customer support team on customercare@searchkiya.com
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