Customer FAQ
What is Search Kiya?
SearchKiya.com is an online platform that makes searching for products and services easier than ever before. Our exclusive approach of one-on-one interactions with customers help us search and deliver exactly what you want, better and faster. With an experienced team and a large network of vendors across India, we bridge the gap by sourcing it right. We assure the best quality delivered, in the best time – all in your budget.
PS: We respond to your query within 7 minutes!
How does SearchKiya.com work?
For Customers: Once a customer raises the query on the website specifying what you need. We contact you within 7 minutes to understand the details of your requirement, budget and timeline. After our call, we reach out to our vendor database to find the best match. We send you a quotation, within 7 hours. If you approve, you make the payment and our teams begin processing the order. You receive updates on the status of the order until it is delivered to you within the timeline.
For Vendors: Once a customer raises the website, SearchKiya.com matches the request with the vendors who can fulfill it within the needed time and budget. Vendors provide pricing and details, which we present to the customer. If the customer approves, Search Kiya facilitates the transaction and processes the order with the vendor for fulfillment.
What should I do if I encounter a problem with my order?
Our team is made of passionate, customer-focused individuals who are ready to resolve any issues you may have. You can contact our customer support team at customercare@searchkiya.comor through the contact form on our website.
How does Search Kiya select its vendors?
Is my personal information secure with Search Kiya?
How do I contact Search Kiya customer support?
You can reach our customer support team via email at customercare@searchkiya.com or through our contact form on our website. Our support team is available to assist you with any questions or concerns.
What are the operating hours of Search Kiya?
How do I provide feedback about my experience with Search Kiya?
Can a customer search for anything?
We know it sounds too good to be true, but the answer is a BIG yes! Be it a product, a service, a customization, or an execution that is tailor-made to the idea of our customer – you can rely on Searchkiya.com.
Disclaimer: Searchkiya.com does not source anything illegal or intoxicating. By using our services, you acknowledge this policy
Can you help a customer if they are out of ideas?
A thousand times yes! We are a seasoned team with an extensive creative portfolio. We extend our years of experience in concepts, themes, ideation, events and more to help you get the ‘just right’ moment for your requirement.
What types of products or services can a customer order through SearchKiya.com?
The possibilities are truly endless! Are you looking for a customized gift for a special someone? Or Are you celebrating a special event? Or is the requirement not personal and all work? Be it office parties, skilled workshops or training sessions, theme decor, gift hampers, a bulk requirement or a statement piece – you can order anything from Searchkiya.com
How do I place an order on SearchKiya.com?
Just type in a description of your requirement into the wish bar on the homepage. You can share the details of your budget and timeline too. Hit submit. Receive a call from our team within 7 minutes and confirm the details of your requirement. Once we have the details, we will get back to you with a quote in anywhere between 70 minutes to 7 hours. If you are satisfied with the amount, you can make the payment. Congratulations! Your order has been placed.
Is the query process for a gift order and bulk order same, products or services?
Yes. You can simply follow the process shared on the website.
How does the quotation process work?
Searchkiya.com has an extensive network of wholesalers and manufacturers across India. After our initial call with a customer, the team dives into our elaborate database to find the best quote in the required budget and timeline. This quotation is then vetted and shared with the customer.
How does a customer pay for the order?
Customers can pay for their order using any standard online modes of payment.
What happens after I make a payment?
Your payment is a confirmation of your order with Searchkiya.com. Once the customer has made the payment, our team begins processing the order to deliver it at your doorstep, within your timeline.
Can a customer track their order?
Yes. You will receive a tracking link once the order has been shipped to your delivery address.
How does SearchKiya.com ensure the quality of products or services?
We work with verified vendors who have required accreditations like FSSAI etc., or have a history of successful deliveries with us. Over the years, we have strengthened our network with periodic quality checks, honest feedback, and authentic relationship building.
Who is making my product?
Searchkiya.com truly believes that collaboration is the way to grow. We join hands with various small and medium businesses that specialize in manufacturing quality output. Your product could be the creation of renowned brand or a local artisan, depending on your requirement.
What is the general delivery time?
The delivery time for a product or service depends on the nature of the customer requirement. We will be able to share it with you, once you submit a query on the homepage with the details of your requirement.
Do you take priority orders?
We call the customer within seven minutes of your query submission. We can share the fastest delivery time with you, as soon as we understand your requirement.
Can I change or modify my order, once placed?
One of our team members is in touch with you throughout the process of order delivery. You also receive photo updates at every stage. In case, minor modifications in the order can be accommodated subject to the vendor’s approval.
Can I cancel, exchange or return my order?
At SearchKiya.com we give it all to ensure that you are satisfied with your product or service. You can refer to our exchange and return policy provided on the website.
